E-Governance Services

Typical Process Flow for G2C (Government to Citizens Services)

The “e” in e-Governance stands for ‘electronic’. E-Governance provides a platform to integrate solutions and services between Government to Government (G2G), Government to Citizens (G2C), Business to Business (B2B) and Government to Employees (G2E). E-Governance refers to the use by government agencies of information technologies that possess ability to transform their relations with citizens, businesses, and various arms of government resulting in better delivery of government services to citizens, improved interactions with business and industry, citizen empowerment through access to information, or more efficient government management. (Source: CRISIL Report)

In addition, we believe that access to technology and financial services can give power to citizens to improve their lives and impact our communities in positive ways. We provide infrastructure, people, technology, systems and service integration to efficiently deliver government services to the citizens. We provide citizen-centric and front-end services through BLS touchpoints ranging from birth and death certificates to property registration in a transparent and accountable manner. As our business depends on the trust in us and our platform, we are committed to protecting our customers’ personal data. We maintain strict control over access to personal data and do not permit unauthorized uses. We limit any access based on necessity and maintain records. Our privacy policy details out the manner of usage and processing of personal data for our products and services. We store personal data in accordance with applicable laws and regulations.

We operate, maintain and manage BLS touchpoints where citizens avail essential services, ensuring delivery of services in a time-bound manner by minimizing public interaction, enhancing efficiency, eliminating middlemen and corruption. We currently operate in 3 states namely Punjab, Uttar Pradesh and West Bengal. As on March 31, 2023, we have over 20,000 touch points to provide services on behalf of the government.